Privacy Statement

Petals Florists Ltd has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Website: http://www.petalsflorists.co.uk and other areas of our business.


Website Security

We take the security issue very seriously. Our retail system is based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL-compliant browser such as Netscape's Navigator or Microsoft's Internet Explorer, you'll be able to conduct end-to-end encrypted transactions without fear of an intermediary obtaining your credit card information.

Data Protection & Data Security

Petals Florists Ltd are the Data Controller as specified in the Data Protection Act (1998) and as such data is shared across all our brands and with our data processing operations. Data is maintained under the provisions of the Data Protection Act (1998). We may contact you from time to time to verify and update the data we hold on your records.

Information Automatically Logged

We use your IP (Internet Protocol) address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and your shopping basket, and to gather broad demographic information.

Cookies Our website uses cookies to keep track of your shopping basket.

Registration, Order Forms, & Contact Data
Our site's registration and order form requires users to give us contact information (such as name, email, and postal address), demographic information (such as postcode), and financial information (such as account or credit card numbers).This data is stored for use in all our marketing communications and analysis.

Contact information is used to process and ship orders, and to send information about our company. The customer's contact information is also used to send promotional material to our customers, and to get in touch with the customer when necessary. Users may opt-out of receiving future mailings, and telemarketing activity, and opt in to email activity. (See contact details below)

Demographic and profile data is collected to tailor our visitor's experience at our website showing them content that we think they might be interested in, and displaying the content according to their preferences. Data is also used in our mailing, email and telemarketing activities to provide information to our customers and prospects on the products and services we offer across the group.

Financial information that is collected is used to verify the user's qualifications for registration, and to bill the user for the products and services they have requested.

Petals Florists Ltd may share your information with selected 3rd parties outside our group, in order that they may contact you to let you know about goods or services which may be of interest to you. To let us know if you wish to opt-out of receiving such information please contact us (See contact details below). However, irrespective of this, we will not share your email address or personal telephone number with these 3rd parties.

Data Quality

This website gives users the following options for changing and modifying information previously provided:
You can send mail to the postal address on our contact us page.

Data Access

You have the right to access the data we hold against your records, we will supply this within 40 days of the request being received by us, at a nominal charge of £10 per access request. To request access please write to us.

Links to other websites


This site contains links to other sites. Petals Florists Ltd is not responsible for the privacy practices or the content of such websites.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact us by post or telephone.

Use of Cookies on our website.

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk or memory so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on this website:

Session Cookies
These are temporary cookies that remain in the memory of your browser until you leave the site

Persistent cookies
These remain in the cookie folder or file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.

Disabling/Enabling Cookies.
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you will not be able to use our site if cookies are disabled.